Q: How to pay online?
A: Online payments are processed by PayPal (including VISA, Mastercard).
If paying by credit card, If paying by credit card,
Q: How to calculate shipping?
A: All orders made on Red Health’s website use Hong Kong local courier post. In general, local orders in Hong Kong will be charged a courier fee of HK$20 per parcel. Free standard shipping on orders HK$300 or above (only applicable to Hongkong Post).
If you need to ship overseas, please call us directly.
*Once the product has been shipped out by Red Health, the ownership of the product and the risk of loss will be transferred from Red Health to the customer. Red Health is not responsible for any associated risks.。
*For further details, please review the terms and conditions.
Q: After placing an order, why have I still not yet received an order confirmation?
A: Once an order has been placed, we will immediately process and send out an order confirmation. If you still have not received an order confirmation, it might be due to the following reasons:
1. Entered an incorrect email address;
2. Your inbox has categorized this type of email as spam so please check your junk mail.
For any enquiries, please call our customer service hotline (852) 2499 0680 or email firstname.lastname@example.org.
Q: How to edit or cancel the order?
A: Since online orders are processed by a system, it cannot be cancelled or edited once an order has been placed. To edit your order, please call our customer service hotline (852) 2499 0680 during office hours.
Once the order is confirmed, even if you order similar or other products on the same day, it will still be regarded as a new order.
Q: How to use coupons when shopping online?
A: Under “My Shopping Cart”, enter the coupon code and press “Enter”. Please note that while all product images shown on the website are taken with the real items, the images are subject to the impact of the environment, lighting, printing, resolution, and picture combinations. Thus, the images shown may be slightly different from the actual products.
After the order delivery is completed, the transaction is deemed completed, and the company does not have to bear any legal liabilities.
Products cannot be returned once the order has been processed.
Our company shall reserve the right of final decision of accepting orders.